Product Returns Policy
At Hi-Lift Jack Company, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free returns policy within 30 days of the original purchase date.
Eligibility for Returns:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Initiating a Return:
To initiate a return, please follow these simple steps:
- Contact our Customer Service team at email@example.com within 30 days of your purchase.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our Customer Service team will guide you through the return process and provide you with a Return Authorization (RA) number.
Customers are responsible for the cost of the return shipping. Please package the item(s) securely and include the RA number on the package. We recommend using a trackable shipping service to ensure the safe return of your item(s).
Upon receiving the returned item and inspecting its condition, we will process your refund within 5 business days to the original method of payment. Please note that shipping fees are non-refundable.
If you wish to exchange an item, please follow the return process, and place a new order for the desired item.
For any further inquiries or assistance, please contact our Customer Service team at firstname.lastname@example.org.